Large Telecommunications Client
4x onsite and 1 day a week remote in Charlotte, NC
6+ months, with potential to convert to direct hire
On a W2 basis ONLY (no corp to corp or 1099)
Pay: $12-$15hr W2
Shift: 9am-6pm
Top Requirements:
- Customer service or HR experience
- Good written and verbal communication
- General understanding of computers
- Time management
Day to Day Responsibilities/project specifics:
- Assist department in carrying out various human resources programs and procedures for all company employees.
- Review, process, and triage inbound communications through standard mail, email, voicemail, and service requests to appropriate teams within service level agreements within the case management system.
- Monitor queues to ensure continuous and balanced workflows, accounting for team availability and work complexity.
- Record and update the case management system with call/transaction specific information and supporting documentation and ensure documentation captured in the case management system is thorough and accurate.
- Provide excellent customer service in responding to a large volume of incoming calls, cases and communications received from employees and Human Resources partners. Effectively address customer questions and concerns within the scope of responsibility.
- Provide administrative support for Corporate Human Resources Departments. Prepare reports and correspondence, as directed.
- Manage time effectively to ensure HR Shared Services Center meets required Service Level Agreements and customer satisfaction scores.
